Comments on: jetBlue Adds Insults to Injury http://geofflivingston.com/2008/04/26/jetblue-adds-insults-to-injury/ Musing on just about any topic, including online media, causes, green and life. Fri, 12 Mar 2010 00:33:18 -0700 http://wordpress.org/?v=2.8.2 hourly 1 By: Frank http://geofflivingston.com/2008/04/26/jetblue-adds-insults-to-injury/comment-page-1/#comment-72 Frank Mon, 28 Apr 2008 13:37:32 +0000 http://geofflivingston.com/2008/04/26/jetblue-adds-insults-to-injury/#comment-72 I am surprised at how different the Jet Blue experience is from airport to airport. At Boston, the check-in workflow is very good. From how the self-service ticket kiosks are placed, how you go into line to check bags, even to the helpful employees at peak time. At Orlando (just a little puddle-jumper airport ...) it is pure hell. The workflow is about as bad as it gets. So when people get confused, don't know English, or just don't know what to do, the whole thing clogs up. At 5:15 a.m. yesterday, it was pretty bad. 35 minutes in line. 5:15 frickin' a.m.!!! I have pity on the people who showed when it realyl got busy!!!! You'd think they would learn the lessons from one airport and apply them to the other. I am surprised at how different the Jet Blue experience is from airport to airport. At Boston, the check-in workflow is very good. From how the self-service ticket kiosks are placed, how you go into line to check bags, even to the helpful employees at peak time.

At Orlando (just a little puddle-jumper airport …) it is pure hell. The workflow is about as bad as it gets. So when people get confused, don’t know English, or just don’t know what to do, the whole thing clogs up. At 5:15 a.m. yesterday, it was pretty bad. 35 minutes in line. 5:15 frickin’ a.m.!!! I have pity on the people who showed when it realyl got busy!!!!

You’d think they would learn the lessons from one airport and apply them to the other.

]]> By: Marketing and PR News and Ideas, April 26, 2008 http://geofflivingston.com/2008/04/26/jetblue-adds-insults-to-injury/comment-page-1/#comment-71 Marketing and PR News and Ideas, April 26, 2008 Sun, 27 Apr 2008 10:35:00 +0000 http://geofflivingston.com/2008/04/26/jetblue-adds-insults-to-injury/#comment-71 [...] jetBlue, and jetBlue Adds Insult to Injury - Washington D.C. communications/social media consultant Geoff Livingston writes on his new [...] [...] jetBlue, and jetBlue Adds Insult to Injury – Washington D.C. communications/social media consultant Geoff Livingston writes on his new [...]

]]> By: Albert Maruggi http://geofflivingston.com/2008/04/26/jetblue-adds-insults-to-injury/comment-page-1/#comment-69 Albert Maruggi Sat, 26 Apr 2008 17:14:44 +0000 http://geofflivingston.com/2008/04/26/jetblue-adds-insults-to-injury/#comment-69 Geoff - understand your pain and I have two ways to put it in perspective. Since I worked as director of media relations for the US Secretary of Transportation in the late 80s I have been around the complex air traffic control system. My threshold of a good flight is taking off and landing, the rest is pretty much gravy to me. Perhaps my standards are too low, but if my expectations are not met, then that could be a really bad day. Second, can it ever be as bad as last February ?http://tinyurl.com/2lpxkn Will track your story and subsequent insights on how Jet Blue is using twitter. I might make for a great discussion at Blog Potomac http://www.blogpotomac.com/ Geoff – understand your pain and I have two ways to put it in perspective.

Since I worked as director of media relations for the US Secretary of Transportation in the late 80s I have been around the complex air traffic control system. My threshold of a good flight is taking off and landing, the rest is pretty much gravy to me. Perhaps my standards are too low, but if my expectations are not met, then that could be a really bad day.

Second, can it ever be as bad as last February ?http://tinyurl.com/2lpxkn

Will track your story and subsequent insights on how Jet Blue is using twitter. I might make for a great discussion at Blog Potomac http://www.blogpotomac.com/

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