Geoff Livingston's Blog

Adding insults to injury from my bad flight experience on Thursday, last night on the flight back from Long Beach, the outside baggage handler for jetBlue asked me for a tip. Wow! What are you supposed to do, right? have your bag mislabeled and lost.

Then my baggage really was lost in transit to Dulles (somewhere in Oakland). I still have not received my bag, which has my car keys in it, costing me an extra $70 cab ride plus another day of parking. Not to mention the inconvenience.

The one saving grace has been the interaction with @jetBlue on Twitter, who is trying to help me out. We’ll see how he does.

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I booked a flight on jetBlue to Long Beach a few weeks ago. That flight was mis-booked for the 10th. I rebooked the flight and paid an extra fee for at that time. This never occurred as an issue to me, as I have done this before with jetBlue, and actually have done it since then, changing my Monday departure this week to Sunday.

Oh, so wrong.

Today, I was informed that I did not have a flight booked, and would be required to spend $125 on a new ticket. Immediately, I asked for a manager, who was very anti-customer and did not believe me when I told her I had rebooked my ticket. This was in spite of my accompanying ticket back to DC tomorrow night. Really I just was going to magically appear in Long Beach tomorrow for the flight back.

At this point I threatened to blog the experience up and began tweeting furiously. She reacted, then managed to finagle a $50 rebooking fee. How nice. The whip cream cherry on top of the sundae was another chastising for trying to rebook my ticket day of flight, AND getting marked for additional screening by said manager (a supposed result of day of flight changes).

Too bad. I really enjoyed flying jetBlue, but I’ll think twice before booking with them again. And you are talking about a guy who flies every or every other week.

I was screwed by jetBlue.

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