In today’s networked media environment, marketing strategists find weaknesses in linear approaches to selecting campaign tactics. Break that strategy planning process by integrating best practices from web site user experience (UX) design with storyboards and cognitive maps.
Today, most marketers end strategies with media choices and tactics (and hopefully associated measurement choices). This linear process represents a common inside-out perspective, and fails to embrace the customer/stakeholder experience.
UX design seeks to keep people engaged in a great online experience. Similarly, instead of treating customers and stakeholders like cattle, we should build marketing campaigns that inform and entertain in a comprehensive experience. (more…)
Posted on: April 21st, 2011 by Geoff Livingston 3 Comments
Communications from BP in recent weeks claim the oil company has reversed the damage from the Deep Horizon oil spill, both environmentally and economically. This communications effort flies in the face of factual reality of dead wildlife, decimated fishing careers, and the ongoing economic hardship felt throughout the Gulf region. The unfactual, dishonest communications campaign once again demonstrates BP’s lack of ethical integrity. Worse, it is occurring as the globe moves to celebrate Earth Day this Friday, adding insult to injury.
Last year throughout the oil spill, BP consistently lied to the public about its actions and the damages sustained by the Gulf. The transgressions were in direct conflict with basic communications ethics, and represented one of the worst cover-ups in modern history. It demonstrated BP’s true lack of corporate citizenship, and a willingness to through entire ecologies under the bus all in the name of shareholder value.
Complicit in its lack of action, the Obama Administration only brought pressure to bear on BP after significant public anger was expressed. It took the likes of @BPGlobalPR on Twitter lampooning BP’s slimy communications and citizen journalists showing the damages on closed public (and policed) beaches, to inspire the incredible amounts of negative media pressure.
The ensuing call to the carpet caused bumbling yachtsman and BP America CEO Tony Hayward to step down from his job. It cost BP $20 billion is damages before a single liability trial began. It caused a leadership shake-up in the EPA’s Mines Minerals Service. All for naught.
One year later, the Gulf still suffers. BP is still lying through its public teeth, more worried about its public image than doing the right thing. And the Obama Administration claims to be holding BP accountable, whistling in the dark about what may really happen as the 2012 election looms.
Specifically, the United States as a country gives nonprofits a lot of lip service, but when push comes to shove, we fail to change. Consider all of the talk about environmentalism, yet America still consumes more than any country in the world. We fail to act, and though we emote, our collective actions as a society are demonstrative of a deeper apathy.
Groupon thrust our hypocrisy into our faces, and we responded with wrath. We eat Tibetan food, instead of taking action for Tibet, or a Brazilian wax instead of helping the rain forest, or a ticket to a water amusement park instead of helping to save the whales. Think about it. We talk mindfulness while we walk vain consumption.
“We thought we were poking fun at ourselves, but clearly the execution was off and the joke didn’t come through,” said Mason. “I personally take responsibility; although we worked with a professional ad agency, in the end, it was my decision to run the ads… To those who were offended, I feel terrible that we made you feel bad.”
Were the ads well executed? To create this kind of visceral reaction, the ads hit home harder than anyone at Groupon or their agency imagined. The joke fell flat, and the message felt like a punch in the gut. In that sense, yes, the ads were in poor taste. But the message remains.
The blogodrama should end with Groupon’s apology and pulling of the ads. Now it’s time for the crowd to look deeply within to understand why it became so enraged. Compassion means more than idle conversations.
Kudos to Chrysler and Eminem for an incredible advertisement that reinvigorated spirit into Detroit, an economically ravaged city. Some Super Bowl ads do hit the mark.