taco-bell-licking

What Taco Licking Crisis?

Taco Bell was shellacked on social media and PR channels earlier this year when an Instagram photo appeared showing an employee licking a stack of tacos. Yet, there seems to be no brand crisis at all, rather a blip on the incredibly powerful ascent of the fast-food restaurant. According to AdAge, “Taco Bell in 2012 posted an 8% increase in U.S. same-store sales — more than twice the 3.3% gain of industry leader McDonald’s.” And there seems to be no slowdown in sales. Taco Bell has done more than just launch the uber popular Doritos taco line. They have dominated the male millennial demographic, launched a healthier Cantina line, engaged in effective marketing to the Hispanic sector. The fast food […]

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LinkedInEndorsements1

LinkedIn Endorsements Don’t Get Me

I receive a lot of emails from LinkedIn about endorsements for random skills. I am not quite sure what these endorsements really mean so I decided to dig deeper. When people log in to LinkedIn, they are asked by a random algorithm to endorse people for certain skills. Mind you, these are skills that the computer program thinks folks would agree with based on whatever determinants it sources. I was bit surprised to see what I had been mass endorsed for (see the above chart). In particular, media relations and public relations struck me as odd. I haven’t identified myself publicly as a PR pro since 2009. Yet LinkedIn still thinks this is a relevant endorsement. Further, I have not […]

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Protect the Social Shield

The social media reality for pro athletes is not a comfortable one. Young men suddenly empowered with incredible amounts of money and attention is a recipe for uncomfortable situations and overdeveloped senses of entitlement. Add in “friends” who are quick to gain a little notoriety by being the one to post a photo or a tweet about a less than pleasing situation, and you have utter chaos. You need go no further than last month’s Riley Cooper scandal. The Philadelphia Eagle was drunk at a Kenny Chesney concert, and yelled a racial slur at a security guard. Someone caught the incident on their mobile phone and posted it to YouTube. And so ensues a national media story that involves the […]

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Twitter Following

Pop Created the Twitter Link Farm

Many people complain about Twitter becoming a stream of links. Now a research report supports their claims, but the surprising reason for the shift is an increase in popularity some users receive, as noted by larger follower counts. Two professors studied 2500 people on Twitter, and then artificially inflated some of the subject group’s Twitter accounts with new followers. The surprise result? The newly popular Twitterati found that they couldn’t keep growing their accounts by just sounding off or offering day in the life content. To keep the momentum going they increased frequency posting links and updates, and found that stopped impacting their growth, too. When that failed, the average follower stopped communicating. They just stopped. Instead, they started viewing […]

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Instagram Video Highlights YouTube Weaknesses

YouTube may have the most to lose from Facebook’s response to Vine, 15 second format videos on Instagram. Normally, I don’t blog about the day-to-day battle between socnets. The evolution is tiresome, and is best covered by trade pubs/blogs with reporter teams. However, in this case there are several macro trends in play that have not been well discussed. The following issues spell trouble for YouTube (and Google as a whole):

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Schematicky_atom

Social Results Will Stay Small

Chart Source: CMO Survey If you think small, you stay small. That’s why companies and brands that treat social like a unique practice — a box within the larger whole — will struggle to achieve results and intangible outcomes. Building seemless customer experiences should take the fore in all strategies. Yet according to the CMO Survey, the integration gap in companies is not closing, in spite of years of research showing that cross-tactic coordination produces more sales. The struggle to achieve ROI and real business impact with new media strategies is a direct result of focusing on individual tactics. Rather than simply discuss integration, an easier approach may be to consider building from the customer’s viewpoint. Customers don’t care about […]

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