Posts Tagged ‘anger’

Amending Online Wrongs Takes a Long Time

Posted on: August 10th, 2012 by Geoff Livingston 28 Comments

Ideas
Image by Blake Reed

As someone who delivered more than his fair share of snarky, forceful contrarian opinion about people and brands in online conversations, I believe this behavior harms communities.

Having alienated readers, friends and business interests alike with this behavior, I’ve made a concerted effort to change.

But people don’t forget so easily, as a couple of commenters reminded me in response to this week’s Cathryn Sloane post.

My conclusion: It takes a long time to amend “douchebaggery.”

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Free Content, Expectations and Monetization

Posted on: May 11th, 2012 by Geoff Livingston 10 Comments

Vieux Port

Good free content attracts people. If successful, it builds an expectation of more free content and time. This creates problems for small businesses and individual content creators (bloggers, photographers, etc.).

First, once people get free stuff, they want more. More content, more time, even services and goods for free. They ask for it, and voice dissatisfaction when told they must pay. When told that some offerings are paid, communities and customers even get angry.

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