It used to be that every seven years, you would need to adapt a new skillset and your career would evolve. For example, it became necessary to learn team management or email marketing or [fill in the blank]. Now in communications, you need a new skill set every year or at least a major evolution of an existing one.
We are in the evolution revolution, a constant state of change. Adapting to new media dynamics is a must for those that want to prosper. Or we can watch our skills rapidly decay into obselescence.
Technology is impacting many industries, particularly distribution and product types. You could say the same for just about any business that depends on online media to help conduct its business, from bookstores to the travel industry.
When I consider industries impacted the most, I can’t help but think about the music industry. Change has ravaged the music sector, from the death of album sales courtesy of iTunes to the transition of Clear Channel radio to iHeartRadio, a company that is heavily pushing its live music events for social media advertisers.
In the case of communications, advancing media technologies are shaping our very well being. The above chart illustrates that the ability to embrace change is considered the most important skillset for any digital communicator.
This means we have to be ready to constantly innovate and adapt, no easy task.
The Medium Is Everything
People debate whether or not Marshall McLuhan’s timeless theory the medium is the message is valid. Old school communicators hate it, but in reality they are being forced to evolve their messages dramatically to meet audience expectations in diverse media. In fact, the medium forces a complete change in approach.
Consider that those who approach social media with the exact same methods they used in traditional methods almost always fail. We could have all sorts of discussions — and unfortunately many social media experts do until the point of pain — about the nuances of engagement. But for the communicator? Social media changes everything, even media relations.
McLuhan would argue that we miss the subtle impacts media make in our existence. That is why we find ourselves having to catch up with change forced upon us.
When McLuhan espoused that theory more than 50 years ago, evolutions were subtler. Kennedy had just been shot, unfolding a national tragedy across television changing society and creating the question, Where were you when you found out.” That same drama unfolded for the Challenger accident and 9/11, too.
Today, we are likely to find out breaking news before it is officially reported across a diverse group of media, from Twitter and Instagram to email and radio. Further, while captivated, our minds will be distracted by something shortly thereafter on our phone or other personal device.
A Personal Evolution
I like to tell people if I marketed using digital media the way I did in 2006, I would be out of business. Truth. First, I would primarily blog and comment on other blogs.
If you haven’t noticed, today there are more marketing blogs than there are rats in the DC sewer system. Every podunk agency and consultant on earth has a blog these days. What was once a rare and unique read is now pedestrian and boring.
Commenting drove engagement in those old days. Today, blog comments are few and far between with most of the conversation distributed across social networks and private groups.
Digital marketing has evolved to become social networking, and then content marketing, and then marketing automation, and now increasingly user experience-driven marketing. Content has moved from personality opinion blogs to visual media with video, photos and graphics driving engagement. Necessary skillsets have moved from basic HTML coding, SEO skills and writing to data analytics, creative visualization, and niche targeting.
With these many dramatic changes impacting communications, the type of changes that would occur over decades (note the plural) in the prior century — I evolved. I had to, or else my career would sputter out.
Some of these changes were for the better, others were for the worse. Some made my business sing (two business books come to mind) while others were a bust or just a “me, too” addition (for example, our Google Analytics effort last year).
I moved from top ten PR Blogger to a social good advocate to a content marketer. My skills moved from blogging to book and white paper writing, to hybridized photographer/written content creator.
It would be easy to tell you that this is it, that I am comfortable, but in truth I am not. Just seeing how the agency business has changed so dramatically in the past couple of years is causing me to take an attitude of constant learning and an openness to change in every way.
I am also focusing on specialization. I have enrolled in two trainings that will take a total of eight work days in the next four weeks, all to strengthen my personal communications skill sets. There are more that I will need to take on if I want to stay on the edge.
Welcome to the evolution revolution. The great challenge for us as communicators is maintaining a constant state of learning. Only then can we transform and successfully meet the times over and over again.