9 Videos on the Digital Future

Happy April Fool’s Day! We now resume our regular programming…


Five weeks ago at xPotomac, nine speakers and one emcee delivered speeches and conversation starters that sparked 25-30 minutes of questions and answers each. The following nine videos are listed in the order of presentation.

Special thanks to my client Vocus for providing videography services. Vocus is hosting the Demand Success 2013 conference in Washington, DC this June 20-21. The event focuses on marketing best practices for converging media, and includes speakers like Arianna Huffington, Content Marketing Institute Founder Joe Pulizzi, digital journalism expert Jay Rosen, and many more. Check it out.

Please feel free to leave comments and feedback about the conference here. We’re listening!

xPotomac Introduced: BlogPotomac Legacy and Future Vision

DC’s very own Shana Glickfield (Beekeeper Group) provides the introduction to very first xPotomac. xPotomac is where the digital media future meets businesses. This groundbreaking conference features seven media technologies most likely to impact businesses and marketers in the immediate future.

This smaller intimate conference features limited attendance to ensure maximum learning and networking. Speakers will present in a tight setting with the stage centered in the round or in a horseshoe formation. Each session features a gladiator like format with 15 minutes dedicated to speaking and 30 minutes of question and answer from the audience.

Opening Keynote: Voice Search Changes the Game

The opening keynote at xPotomac was provided by Vanessa Fox. Given how much of the current web — social and content marketing included — revolves around search, voice search represents a game changer, especially given mobile use with Siri and Google Voice Search.
Continue reading

Bald Marketing Brothers of Another Mother

There are so many bald marketing bloggers with glasses. We are the bald marketing brothers of another mother!

We often get mistaken for one another, and we totally kid each other about it every week. In fact, just yesterday I was making a joke about this on Mitch Joel’s Facebook stream.

Here’s a list of my other bald marketing brothers of another mother, at least the ones I most often get mistaken for.

Greg Verdino

Greg Verdino
Image by C.C Chapman

It was Greg Verdino who first introduced me to the phrase “a brother of another mother.” As such, he should be first on the list.

Continue reading

Why You Need a Customer Experience Officer

RCMP smiles
Image by Eyesplash

Greg Verdino turned me on to a fantastic article about the rise of the Customer Experience Officer. The article rightly discusses the real trend of branding today — the comprehensive user experience.

By focusing on the comprehensive user experience, research shows brands strengthen return on investment (ROI).

Continue reading

Becoming the Fifth Estate

Inner Hall in Blue

The following is draft material for my next book, Welcome to the Fifth Estate (the follow up to Now Is Gone, which is almost out of print). Comments may be used in the final edition. You can download the first drafted chapter of the new edition — Welcome to the Fifth Estate — for free.

In the past, media relations operations in organizations took a top down messaging approach towards communications. Only assigned spokespeople could talk to the media or in public on behalf of a company or nonprofit. Advertising and other forms of public outreach were the domain of the communications staff.

Now, online social networks create a world exists where mass media approaches no longer work. These approaches increasingly fall on deaf ears. With less traditional media and more disparate sources, stakeholders increasingly resist the usual corporate communications efforts. As Greg Verdino has so well stated in his new book MicroMarketing, it’s an era of micromedia, which in turn requires micromarketing.

Many, many organizations have tried to engage in social media over the past five years with mixed to poor results. Invariably, the inability to embrace conversational marketing necessary for social success roots itself in cultural processes from the past.

Industrial era structures and their departments with almost absolute domain over their subject areas cripple online efforts. Consider legal and executive approvals, command and control methods towards communications, IT department controls over Internet usage and software. By the time, an organization offers an approved communication with its stakeholders (if it even gets out of the enterprise), the effort offers little relevance or conversation that interests Fifth Estate members.

To be effective, an organization has to transform its culture to nimbly participate in social media communities. It has to undergo several changes, the first of which is to change its approach towards communicating. A top down messaging approach does not work.

Instead, an organization needs to become a community member, literally a part of the Fifth Estate. It may be tough for executives and communicators to swallow this concept. But in reality, while an organization may seem like it doesn’t need to take this step to be successful, the Fifth Estate already exists within its walls! As the Air Force so aptly puts it, every Airman Is a Communicator. The sooner companies and nonprofits embrace social, not just as a communications tool, but as a factual reality that permeates its very culture.

This community-centric approach to communicating in social networks involves a commitment to having real conversations, creating social media policy across the organization so that online conversations can occur freely, and developing an embedded journalistic approach towards providing information. By building relationships with individual members of the community, and offering factual, quality and relevant information, organizations become intrinsic members of the Fifth Estate.

Get Networked!

@digiphile and @scobleizer Talk as #crisisdata Attendees Arrive

Consider how the American Red Cross (ARC) approached its effort to evolve emergency social data communications during a crisis (full disclosure: I worked on this project). Rather than issue a press release, ARC’s executive and communications team asked 150 community members to participate in a conference in person, and thousands participated virtually. It published blog posts and research to provide information in advance of the conference, and is taking community input on a wiki and through roundtables to evolve emergency responders approaches to social media requests for help.

While this effort is still in process, it’s an example of embracing and becoming a part of the Fifth Estate. ARC participates within a larger conversational ecosystem.

But to get there, ARC had to more than just have the right attitude. It has evolved its culture significantly over several years (In fact, the organization’s social media successes were featured as a case study in my last book, Now Is Gone).

My business partner Beth Kanter calls this cultural shift becoming Networked. Instead of simply launching a campaign or an initiative, turning the focus inwards and examining cultural barriers first can yield much greater success. Optimizing processes, creating policies, and allocating resources to better approach social media creates the roadmap to becoming an effective networked member of the Fifth Estate.