Yesterday, after talking with a friend, I deleted three different posts for December’s Friday blog slots.
They were angry, mean-spirited, short-sighted and downright negative.
They also represented incomplete thought processes.
I’ve been thing about writing and commenting online lately. Probably more than most, I have a history of mixing it up and leaving a comment or three that left heads spinning. In the past year, I’ve made a move to practice more loving (or benevolent) speech online.
Choosing to invest in kinder speech, and to not leave a path of strife on the interwebs requires mindfulness and acceptance of my character defects. I don’t pull punches. When it comes to tough discussions, I fight to win. That means someone’s going to be upset most of the time.
Yes, you did read the headline correctly. One of the most annoying flavors of kumbaya in social media circles remains the idea that we should all get along. These voices leave no room for public competition. Meanwhile most of the folks singing this tune don’t run businesses, and are bloggers and their fans. They are clueless about winning market share.
Ignore them. As a marketer, your job is to outperform your competitor.
Growing the pie bigger and helping the industry makes sense. That’s just part of being a good community member. Acknowledging when a competitor does good things makes sense, too. Facts are facts, and everyone appreciates best practices. You probably like some of your competitors. Hey, sometimes it even makes sense to team together for larger purposes.
The cause space could stand for less competition and more cooperation since nonprofits seek to resolve the world’s ills rather than compete. Still, nonprofits have different ideas and approaches towards change, and compete. Thank goodness because some approaches don’t work, like Komen’s suing other causes over the phrase “for the Cure.”
When it comes to direct one to one market competition and position, your job is to win. “Me, too” platitudes and nicety will cause your organization to fall behind more often than not.
If a competitor launches a winning service, innovate and offer customers a better offering. When the competion catches up and betters you, focus and compete on quality, price, timeliness, distribution and services. Look how Radiohead competes in all of these areas compared to traditional recording artists.
When competitors have weaknesses or hurt the market with bad practices, position against them and seize the market. See Google Android versus iPhone (open versus closed operating systems). When competitors make poor decisions that distract them from your customers, let them fall down. Who cares if they like it or cry about it? Are you in business or in a popularity contest?
Whether its your phone operating system, selling music and tickets, ideas via blog content, a better answer to social crisis, or a marketing firm, competition exists. Kick ass, and don’t look back.