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Easy Is Difficult

In the attention economy no one has time for you to explain things. Outreach must be obvious and factual, clearly communicating the outcome that people will receive.

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Want Clients? Amaze Them

We as marketing bloggers talk a lot about strategy, the latest and greatest trends, and our personal way of thinking, all to attract customers. But perhaps the best way to attract clients is to build a reputation for amazing them. This extends beyond strategic and tactical savoir faire to actual practice. An attitude of service creates the word of mouth every brand wants, the kind that drives value and attracts prospects that want similar outcomes. Here are some client service tips for consultancies seeking to develop winning reputations. Get Dirty Geoff Livingston on Google+

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Will Amazon Respect Its Kindle Fire Customers?

The Amazon Kindle Fire launched with great success this holiday season. Sales have outpaced Amazon’s forecasts, and manufacturing has stepped up. But the iPad competitor has quality issues with more than 30% of buyers rating the device negatively to neutral (1 to 3 stars). The New York Times ran an extensive piece about customers many Fire foibles. In it, Amazon promises an over the air update this week (one that has yet to arrive). My 3 star experience with the Fire matches these less than thrilled customers. A suddenly dead Fire in the middle of a road trip prompted a tour of the Amazon site and resetting the device. Further issues include its movie watching capabilities, in turn turning me […]

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The Four Primary Types of Social Media Strategy

Image: Water chess board by cozmicberliner The following is draft material for my next book, Welcome to the Fifth Estate (the follow up to Now Is Gone, which is almost out of print). Comments may be used in the final edition. You can download the first drafted chapter of the new edition — Welcome to the Fifth Estate — for free. If strategy can be defined as the terms and conditions of how to engage with the Fifth Estate (or whether to engage at all) then there are many different and unique ways to do just that. Individual voices, teams, mainstream social networks, applications, pages, groups, documents, wikis, your blog, their blogs, the list goes on on ad infinitum. Choosing […]

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Posts on Other Blogs

Vocus Marketing Blog
(2012-present)

Inspiring Generosity
(2011-2012)

Mashable
(2009-2011)

The Buzz Bin
(2006-2010)

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Four Stops Sun Trail by Geoff Livingston
Sun Trail Over the Potomac River by Geoff Livingston
The Steamboat Cherry Blossom by Geoff Livingston
Potomac Marina Sunrise in Red and Purple by Geoff Livingston
Morning on the Marsh by Geoff Livingston
July Sunrise at the Marina HDR by Geoff Livingston
The Sweet Smell of Summer Flowers by Geoff Livingston
July Sunrise at the Marina by Geoff Livingston
United States Patent and Trademark Office by Geoff Livingston
USPTO Office Geodesic Fountain by Geoff Livingston
Dentzel Carousel in Full by Geoff Livingston