Customer Experience Trumps Content Marketing

Content Mind Map
Image by MindMapInspiration

More and more voices state that content marketing overhype has jumped the shark. They’re right. As a primary strategy content marketing is overhyped. Instead, brands should focus on customer experience marketing.

Before we go too far, let me say I love content, all forms of it, too, not just online, but events, print, and music, just to name a few. Brand developed content (cough, advertising) offers a great tactical toolset, one of my favorites.

That doesn’t necessarily mean content marketing should serve as every company’s primary outreach strategy.

Why not just make Facebook your primary strategy? Should we have that conversation again?

A better strategic approach focuses on marketing tools as extensions of the brand experience.

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