Social TV Best Practices

GetGlue, a social network that allows people to check-in, discuss and refer TV programs and movies, now has more than 3 million users and 500 million posts. Representing the crest of a massive wave, GetGlue embodies the spirit of the social TV trend.

Social TV integrates online media experiences with traditional broadcast media, making social (and to some extent mobile) a core feature of the fully transmedia experience.

Marketers can capitalize on this very real opportunity. According to Nielsen, 68% of people view TV while using their tablets several times a week or more. Another 64% do the same with their smartphones.
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Google Puts Feet on the Street

Google’s DC Office Featured Love Bugs on Valentine’s Day

The Wall Street Journal slammed Google last week for launching another social network when one wasn’t needed (um, yeah, that’s why Pinterest is doing so poorly, right?). Meanwhile, Google has quietly been deploying its local offices to meet with businesses and internet aficionados. The company wants to humanize the Google brand, and personally help people use Google+ and other products.

This is a smart move, one that Facebook, Twitter and LinkedIn have yet to match. Google is literally investing in relationships one by one, and putting faces to what has often seemed a distant and monolithic company.

So many of today’s untrained marketers believe that social media is the primary form of grassroots communications. In reality, they form just one component of a strong word of mouth strategy. Great word of mouth includes personal interactions through meetings like these, small events, local outreach, strong email management, and core stakeholder loyalty development programs.
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New Flickr Brings Questions about the Visual Media Era

New Flickr Interface image via Geeky Gadgets

Flickr will unveil its much-needed new interface today, revamping one of the oldest and still prescient social networks. This significant change comes to a network that features more than 3.5 million photos uploaded everyday, and one of the most popular APIs on the Internet. Flickr’s new interface seeks to make the network relevant to smartphone and tablet users.

As a long term power user on Flickr with more than 4000 photos and 325,000 photo views on my photo blog, I welcome this change. It’s refreshing, and makes the most powerful network for sharing videos not only stronger, but more attractive, too.

For a long time, Flickr’s primary value to me was housing images in a very accessible Creative Commons library. This allowed widespread dissemination of images in a host of online journals, blogs, and in some cases traditional media. Now Flickr could become more than that, competing with personal photo network favorite Instagram for commenting and interacting with other photographers and visually oriented minds.

Invariably, those that don’t understand the difference between a content publishing-based social network and a bookmarking-based network will compare the new Flickr to Pinterest. Ironic, as Flickr just incorporated Pinterest’s opt-out code for photographers who don’t want their original content repinned without credit or payment. In reality, Instagram and Tumblr are much closer competitors because the users are primarily content creators.
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The Inevitable Pinterest Post

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Image by Social Graphics

Sigh. If you are a social media pundit, you had better be posting about Pinterest these days or as Ike says, you’ll have your expert card pulled (the horror). So here it is, my inevitable Pinterest post.

What Pinterest has done right is significantly change the way we interface with social media. By making posts picture-centric, we see ideas and concepts rather than have to read about them. In a mobile, portable media world dominated by tactile input methods (touch screens), this is an undeniable future.

This movement towards visualizing information is also typified by Instagram and Tumblr. You can point to the popularity of Facebook pics, Facebook’s new timeline interface, and Twitpics as further evidence. Finally the infographic movement towards visualizing data as opposed to blogging or writing about a topic is yet another bellwether towards pics instead of words.

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The Great Fracture

Petermann Glacier September 2008 [High Res]
Image by NASA

Every mature market experiences rising competition that carves off specialized pieces of the leaders’ established footprint. It’s how Southwest, JetBlue and others brought the major traditional airlines to their knees (and bankruptcy). For social networking leaders, the great fracture is upon them. Those of us on the front line are left to pick networks and tools.

Facebook has run away with the race. Twitter, LinkedIn, and a host of smaller social networks have taken their seats behind the leader. Yet as time continues, more and more niche networks like Tumblr, Instagram, shiny object du jour Pinterest, Reddit and others carve off their piece of the pie.

The phenomena of so many social media choices has moved from creating to social media fatigue for the most faithful to full-on overload. Even the most tech savvy people find themselves making tough choices.

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Google: Plus or Minus?


Many folks have reviewed Google+. Certainly the launch went well with pundits acknowledging the significant improvement over past Google efforts and the serious competition it may offer Facebook. However, while Google+ adds to the game, it subtracts from the dwindling pool of time dedicated to social networks.

If you have the opportunity, it’s worth a try. The Circles add a new depth of privacy, the network design is simple and elegant with strong integration into the larger Google universe, and the Android mobile app is stellar. The question becomes which online activities suffer as a result of experimenting with Google+.

Let’s face it. Unless you are an Internet personality, an organization with a full-time community manager or a professional online content publisher, there is not enough time to succeed in the multitude of social networks AND manage your own social content. Let’s consider the list of most used forms: Facebook, YouTube, Twitter, Google+ (assuming all continues to go well), LinkedIn, FourSquare, Gowalla, StumbleUpon, Tumblr, and your own site.

This means choices will be made. Some will spread the peanut butter a little thinner, trying to make it stretch further. Others will simply focus on the networks that have the most impact on their community.

The latter method is the smart way for those who are seeking to create and sustain grassroots communities. Technology adoption should be driven by stakeholder usage, needs and wants. Long term players in social media demonstrated this axiom (see Netwits post) in their common best practices researched and discussed in Welcome to the Fifth Estate.

Social media is entering a period where certain communities and demographics will migrate to some networks in favor of others. The social network market place is already competitive on the second tier below Facebook. Google+ will add to that competitiveness. Organizations should choose the ones that make the most sense in relation to their mission.

2011 has already seen LinkedIn’s come uppance in the professional social network marketplace. Similarly, Pew studies continue to show Twitter is a strong social network for mobile and urban use, with a particularly strong hold in the African American and Latino markets.

Personally, it is a struggle to offer a strong presence in many networks at once. That means if Google+ maintains its momentum and continues to be enjoyable, then time spent on other networks will drop. There is really only time to do two or three networks well.

Facebook remains a core community. The rest really depends on clients, readers, and what tools they are using. Last month, that was Google (search & reader referrals), Facebook, Twitter, and StumbleUpon, according to Google Analytics. LinkedIn and Tumblr were in the top twenty.Time will tell the impact Google+ makes.

What do you think of Google+?