Posts Tagged ‘UX’

It’s a Tablet World

Posted on: April 15th, 2013 by Geoff Livingston 1 Comment

Adobegraph

Who would have thought smartphone mania may be overhyped and the wearable computing buzz offers a red herring? Ladies and gentlemen, introducing the tablet, the portable Internet access device of choice.

Well, maybe not choice, at least yet. Smartphone sales still outpace tablets, but in a surprising recent study from Adobe, tablets now generate more web traffic than their pocket sized brethren. Even more powerful, people browse the Internet for longer periods of time than laptop and desktop users, and significant commerce is evolving.

From an impact standpoint, marketers need to consider tablets as a crucial form factor in generating content for customer experiences.
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Why You Need a Customer Experience Officer

Posted on: June 19th, 2012 by Geoff Livingston 10 Comments

RCMP smiles
Image by Eyesplash

Greg Verdino turned me on to a fantastic article about the rise of the Customer Experience Officer. The article rightly discusses the real trend of branding today — the comprehensive user experience.

By focusing on the comprehensive user experience, research shows brands strengthen return on investment (ROI).

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