jetBlue Adds Insults to Injury

jetblue_airways.png Adding insults to injury from my bad flight experience on Thursday, last night on the flight back from Long Beach, the outside baggage handler for jetBlue asked me for a tip. Wow! What are you supposed to do, right? have your bag mislabeled and lost.

Then my baggage really was lost in transit to Dulles (somewhere in Oakland). I still have not received my bag, which has my car keys in it, costing me an extra $70 cab ride plus another day of parking. Not to mention the inconvenience.

The one saving grace has been the interaction with @jetBlue on Twitter, who is trying to help me out. We’ll see how he does.

3 Replies to “jetBlue Adds Insults to Injury”

  1. Geoff – understand your pain and I have two ways to put it in perspective.

    Since I worked as director of media relations for the US Secretary of Transportation in the late 80s I have been around the complex air traffic control system. My threshold of a good flight is taking off and landing, the rest is pretty much gravy to me. Perhaps my standards are too low, but if my expectations are not met, then that could be a really bad day.

    Second, can it ever be as bad as last February ?http://tinyurl.com/2lpxkn

    Will track your story and subsequent insights on how Jet Blue is using twitter. I might make for a great discussion at Blog Potomac http://www.blogpotomac.com/

  2. I am surprised at how different the Jet Blue experience is from airport to airport. At Boston, the check-in workflow is very good. From how the self-service ticket kiosks are placed, how you go into line to check bags, even to the helpful employees at peak time.

    At Orlando (just a little puddle-jumper airport …) it is pure hell. The workflow is about as bad as it gets. So when people get confused, don’t know English, or just don’t know what to do, the whole thing clogs up. At 5:15 a.m. yesterday, it was pretty bad. 35 minutes in line. 5:15 frickin’ a.m.!!! I have pity on the people who showed when it realyl got busy!!!!

    You’d think they would learn the lessons from one airport and apply them to the other.

Comments are closed.