3 Replies to “Listening Comes First”

  1. Thanks for the call out of Converseon. The industry/technologies are still in their early days and the best is yet to come. Social intelligence is also becoming the impetus for business process redesign, which also is potentially very powerful in helping organizations embrace social purpose. Let us know if you’re ever in nyc. Cheers.

  2. Hey there, Geoff! I think that Manish’s explanation of this change is fairly accurate – for many orgs it’s a completely new way of thinking and to them it is a radial idea. The space is changing quite a bit and I think that comparing the two Forrester reports does a good job of illustrating exactly how they’re changing. It will be interesting to see what happens in the upcoming months/years!


    Katie Morse
    Community Manager | Radian6

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