The Rise of Dynamic Content

Today’s release of Hubspot 3 marketing automation software at the Inbound Conference marks the rise of dynamic content, a method of customizing the way individuals view content, images or actions. Now small and medium enterprise marketers can easily deploy dynamic content segmented by niches.

Dynamic content harnesses database marketing to serve unique content to people based on a wide variety of factors, including their sales history, social media preferences, historical content preferences, and prior interactions with the company.

Delivery mechanisms for dynamic content include both online web pages and forms, and emails. Of course, if you engage in direct mail, you can deliver print pieces based on segmentation and individual preferences (depending on your vendor).

According to Hubspot, dynamic content can evolve over time or based on what information a company has stored about the individual viewers’ preferences and interests.

Modern integrated marketing far surpasses the 90s equivalent of simply getting everyone to apply the same message across diverse tools. While certainly a method of strengthening overall communications, historically, integration lacked the personalization and intelligence that strong database marketing can bring to the table.

At a minimum database driven marketing automation can empower you to segment your stakeholders to serve them customized content. But now with the rise of Big Data and strong CRM solutions, we’re starting to see customization on an individual basis.

Some statistics supporting dynamic content via marketing automation:

  • 53% of retailers plan to focus on web personalization engines in 2012 (National Retail Federation)
  • In a study of 650 multi-channel marketing campaigns, personalized campaigns consistently and overwhelmingly beat out static campaigns in generating a high response rate from recipients. (MindFire). See a breakdown by industry.
  • 37% of brands would like to use social media engagement to create customer-tailored marketing campaigns (Forrester).

Marketing Automation Challenges

A carpenter can buy the best hammer in the world, but if she/he swings it blindly it won’t work.

Marketing automation presents its own challenges for professionals. Success depends on the competency of the marketing department.

What dynamic content via marketing automation really offers us is the marketing equivalent of power tools.

These tools are awesome, if used intelligently and strategically. Conversely, if they aren’t deployed with purpose and analysis, then one may not be pleased with the results.

For example, 25 percent of marketing automation adopters have not integrated with CRM, and more than 50 percent have not added in lead scoring or nurturing (source: Pedowitz Group).

Joby Blume’s prior company relied on marketing automation to drive their new business, but went belly up. She detailed several challenges they faced including lack of strategy, process, a lack of leads, and poor content choices.

Hubspot 3 Approaches to Challenges

Full disclosure: I accepted compensation to speak at the event, and attended a private dinner hosted by Hubspot.

One of the mechanisms for addressing process challenges in HubSpot 3 is workflow, which creates a series of rules set by the marketer to create dynamically evolving segments and automate marketing actions.

Hubspot says that workflow enables marketers to trigger campaigns, change contact profile properties, score leads, send notifications, and sync to a CRM system based on when a lead has met a set of conditions.

I did get a sneak preview of the Hubspot 3 system at Inbound2012. It’s pretty sweet, tying together many disparate pieces to provide a robust integrated package for online marketing.

Generally, the UI is very clean and easy to use, much more so than other comparable dashboards that I have seen. The embeddable forms are simple to generate, as are the unique landing pages, emails, and the ability to serve targeted pictures to segmented lists.

I still think someone like me can benefit from training and tutorials, but Hubspot3 does offer these best practice eBooks and tips systems inside the system.

Besides Hubspot 3, other marketing automation vendors include Eloqua, Marketo, and Vocus’s Marketing Suite.

What do you think of dynamic content and marketing automation?

15 Replies to “The Rise of Dynamic Content”

  1. This is probably a bad thing to admit, but I was not aware this kind of software existed. I am disturbingly behind the times.

    I can see what you mean – at first glance something like this screams “time saver” and other happy phrases, but like anything in marketing, if it’s not used as part of an overall strategy it could actually wreak more havoc than anything. I clearly need to read up more on this subject in general!

    1. I am pretty sure the big issue here is capacity. If you don’t have the time to think through segmentation, write content, and execute the programs, it will be difficult for most organizations to succeed.

  2. I was so impressed with the Hubspot3 rollout. We’ve been using HubSpot for about 8 months and it was already pretty good – this sends it over the top. It is a real game changer, particularly for small businesses who otherwise don’t have the resources or expertise to create sophisticated lead generation workflows. Very exciting stuff!

    1. It was a great product launch. They definitely practice what they preach, and they do it well. Great to meet you, too!

  3. My thoughts are similar to yours. I can use a hammer, hang a picture on a wall; build a house, not so much. These may be high powered and turbo charge, chock full of shortcuts, time savers, and cool features, but they are just tools. They will always require trained craftsmen and women to run them, to guide them, the skill and talent to use them effectively. FWIW.

    1. Yes, the experience is still needed to drive the car. And I think it may in some ways be more time intensive.

      1. THAT is why I’m so selective about so many of the ‘helper’ tools; if it’s more work to set up, manage then they’re not really helping. Ex. I’m using free TripIt, ease of forwarding email and voila, trip all organized, sync to my cal. Any more effort it wouldn’t be worth it.

    1. No way! You still need someone to direct the paths, write the copy, analyze the data. No, I’d liken it to me using a push mower and suddenly getting a gas powered one.

  4. I’m very curious to hear thoughts on Hub3 vs Marketo. Eloqua is too much, and therefore out, but very interested in which of the other two frontrunners would win in a head-to-head benchmark test.

  5. I’m curious to hear and thoughts on hub3 vs Marketo. Which would win in a head-to-head benchmark? Eloqua is powerful but too much and expensive to be in the consideration.

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