civility

What Kind of Bystander Are You Going to Be?

8735104796_de6696785d_n

The following is a guest post by my former colleague Andrea Weckerle, the founder of CiviliNation, a nonprofit organization dedicated to fighting online hostility and character assassination. Her book Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies, and Other Jerks was released in February.

Every single day we see example after example of online attacks against individuals and organizations. It’s as though people have forgotten, or possible never even learned, the art of disagreeing with another’s position or point of view without devolving into personal or reputational attacks against the other side as a means of expressing their displeasure.

What’s interesting is that when we think about online attacks, we often focus exclusively on who the people or companies in dispute are. Identifying the public-facing attacker and the visible target or victim is relatively easy, whereas we tend to overlook the behind-the-scenes or hidden disputants who are represented by the visible ones.

Read More »What Kind of Bystander Are You Going to Be?

The Devolving Civility Situation

Social Media Tensions

This post was almost titled “Eating Kawasaki,” but the issue extends beyond Twitter behavior and influencers. The general state of online conversation continues to devolve into a snarky, nasty tar pit, in turn impacting the outside world by destroying real relationships.

That should not be a surprise, people who exist online interact in real life. As bad manners become the norm online, they inevitably affect their real life relationships.

A recent study reported by Reuters and Marketing Pilgrim, showed that “78 percent of 2,698 people reporting an increase in rudeness online with people having no qualms about being less polite virtually than in person.” The above infographic shows more factoids from the study.
Read More »The Devolving Civility Situation

Practicing Loving Speech Online

Always Stunning, The Cherry Blossoms

I’ve been thing about writing and commenting online lately. Probably more than most, I have a history of mixing it up and leaving a comment or three that left heads spinning. In the past year, I’ve made a move to practice more loving (or benevolent) speech online.

Choosing to invest in kinder speech, and to not leave a path of strife on the interwebs requires mindfulness and acceptance of my character defects. I don’t pull punches. When it comes to tough discussions, I fight to win. That means someone’s going to be upset most of the time.

Read More »Practicing Loving Speech Online