If you think small, you stay small. That’s why companies and brands that treat social like a unique practice — a box within the larger whole — will struggle to achieve results and intangible outcomes.
Building seemless customer experiences should take the fore in all strategies. Yet according to the CMO Survey, the integration gap in companies is not closing, in spite of years of research showing that cross-tactic coordination produces more sales.
The struggle to achieve ROI and real business impact with new media strategies is a direct result of focusing on individual tactics. Rather than simply discuss integration, an easier approach may be to consider building from the customer’s viewpoint.
Customers don’t care about social, in-store, mobile, content marketing, white glove treatment for influencers, or any of the other strands of spaghetti you see strewn across the marketing blogosphere wall. They don’t care about integrated multi-channel approaches either.
Continue reading “Social Results Will Stay Small”