Every single one of us is capable of rationalizing wrong with ideologies and belief systems. This is true for every human, and there are many ideologies — not just religious ones — that can be used to justify wrong doing.

Image by pixel8 Haters gonna hate. It’s what top bloggers and community managers say when they interpret criticism to be nasty and inappropriate. In the case of trolls that deliver aggressive comments that border on threats or worse, you have to agree with them. This post is about the haters, the ones that deliver criticism in harsh ways that irks […]

“The lady doth protest too much, me thinks.” Hamlet, Act III, scene II Image by M Hillier When you engage in questionable acts, sometimes you or your organization have to set the facts straight to protect brand reputation. Many individuals and some brands tend to want to over-defend themselves. Instead of removing the tarnish, strong defenses can do the opposite, […]

The only thing worse than haters is silence. In the attention economy, losing wholesale support from vocal minorities as a result of shunning them — even publicly mocking them — is a worst case scenario. Isn’t that what companies and bloggers are asking for when they coldly dismiss disagreeing voices wholesale as haters? Certainly, to some extent, the “Haters Going […]

Image by Richard Cocks Have you ever reviewed a piece of your work and shuddered afterwards? Do you get mad when one person criticizes something you invested a great deal of time on, even though dozens of others laud the effort? Typos, incomplete theory, lack of experience, poor timing, fear of public speaking, a bad decision; just some of the […]

What’s good for the goose is good for the gander as they say. In that spirit, I have received and listened to several complaints from readers, friends and spectators over the past few days. Some of the criticism was fine — everyone’s entitled to their opinion — but seemed to be a defense of ideas that were being questioned. And […]

Co-author’s Note (11/20): Trackbacks on this post have been turned off. ¬†Links/SEO were not my objective. The following is a joint manifesto. (Cross posted with Ike) Please follow along with: Geoff Livingston… and… …Ike Pigott. (Audio link.) With pitchforks and torches, the mob brought down an unresponsive and paternalistic media, that had used decades (broadcast) and centuries (print) of scarcity […]

“Spreading your content across multiple networks will now directly impact your Klout score. As on Twitter, our underlying premise for influence is not the number of friends or followers you have, but your ability to drive action. Create great content and engage with your network and you will see your Klout score continue to rise!” This is the message Klout […]