The Medium Is the Method
The medium is the method. We have no choice but to change or become irrelevent.
method
Automation Is Everything But the Machine
When brands move to adapt automation they would be wise to remember the holy grail, a great customer experience that is seamless. They should treat automation as a means to end, a way to communicate and deliver their very human commitment to their customers.
Pop Created the Twitter Link Farm
Many people complain about Twitter becoming a stream of links. Now a research report supports their claims, but the surprising reason for the shift is an increase in popularity some users receive, as noted by larger follower counts. Two professors… Read More »Pop Created the Twitter Link Farm