What Comes First, Multichannel Integration or Social Business?
Most of the online hype about organizational social media adoption revolves around the “social business” craze. In my conversations, most businesses say they’re grappling with the multichannel integration into marketing. It begs the question, “What will come first, the full integration of social media into the marketing wheelhouse or the widespread rise of socially-enabled enterprises?”
Last January, we debated whether social business was BS or reality. It’s a good question, and one that’s still not fully answered in my mind.
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