Traditional methods of credit card payment and mobile payment are shifting. The $15 trillion electronic payment market will continue to evolve, and our wallets will disappear, slowly but surely.
Point of sale is no longer the domain of a physical location, and not even necessarily a function of swiping a card on a mobile reader, such as Square or competing devices. Logging in provides a quicker way to buy and leave, simplifying customer experiences.
In theory, with log-ins added to the equation, events, apps or any other kind of device can complete business as necessitated by situation and customer preference. This new transactional evolution empowers commerce in mobile or stationary environments.
Last Wednesday’s Give to the Max Day: Greater Washington netted $2,034,434, including 17,838 donations totaling $1,886,434. The online giving contest benefited 1200 nonprofits. As the general manager of the event, this kind of impact makes me profoundly grateful, and many thanks have already been sent to the donors, nonprofits and partners involved. Give to the Max Day also provided yet another example of how big social media names don’t necessarily translate into great social performance.
If people were betting on popular nonprofit brands and influencers with big Klout scores to win the day, they would have lost a lot of money. While some participated and performed well, they didn’t take the grand prizes. In the end it was the long tail of small voices that drove the event’s leaderboards, and overall donation flow.
That’s not to say that big brands and influencers can’t succeed. As revealed in the PayPal Research paper, Effectiveness of Celebrity Spokespeople in Social Fundraisers, the secret formula for success in social media is not the most “influence” or size of account, rather it is engaged community, authenticity and a willingness to work. Any online brand can demonstrate that kind of investment and energy.
Two award winners were big influencers, and showed that kind of passion. The first was PostSecret‘s Frank Warren (Klout Score: 69), who won the Care2 Individual Fundraiser Award with his IMAlive fundraiser, which in turn triggered a third place finish for Most Donors for the Kristin Brooks Hope Center. Frank was very engaged in the weeks leading up to the event, asking questions about how to do well. Further, he is authentically passionate about this cause with a long history of fundraising and personal reasons to be engaged.
The second influential example is the fine performance of the Trustees of the Corcoran Gallery of Art. Though you couldn’t necessarily tell by a Klout Score of 49, the Corcoran is one of Washington’s premier institutions in the Arts Community. The Corcoran went all out with its ArtReach campaign, using a matching grant, emails and social media to invigorate its core. The result? A total of 438 donors and $55,189 in donations, good enough for third place in most dollars raised, and fourth place for most donors.
In the end, it’s not Klout or some other social media ranking that creates a success. It’s the passion and drive of the voices behind the effort.
Congratulations to all of the nonprofits who experimented, and learned more about online fundraising this past Wednesday (and the months leading up to it). Give to the Max Day: Greater Washington was a fun contest, and it’s an enjoyable exercise to break down what made a winning campaign. But the real winners in this day were you, the almost 18,000 citizens who supported you, and the region as a whole.
We live in strange times in which an online following is considered the mark of success. This era of weblebrity seems caustic at times with companies, nonprofits and individuals chasing personal brands for their time. Yet, as we dig deeper we see that real influence online does not necessarily tether itself to the most well known, rather the most engaged. Some research released today, The Effectiveness of Celebrity Spokespeople in Social Fundraisers, conducted on case studies within the PayPal network validates this truth.
The paper, my final as a Zoetican and co-authored with Henry T. Dunbar, concludes that online celebrity fundraising efforts are hit and miss. Further some of the biggest names get outpaced by lesser known web-based personalities or weblebrities who activate deep ties to their communities.
The research shows over and over again that the hyper-engaged online personality with an authentic story is the one to succeed. Here are some examples:
A campaign on Facebook’s Causes to raise money for a new children’s hospital. In it, a 9-year-old cancer patient with virtually no online presence generated more donations than any other individual, including television star Ashton Kutcher.
TwitChange, which hosts charity auctions where fans buy mentions, follows, and retweets from celebrities on Twitter. Through three auctions in 2010, two of the celebrities drawing the most attention and highest bids have been actor Zachary Levi (of TV’s Chuck) and celebrity photographer Jeremy Cowart, beating stars such as country singer LeAnn Rimes and celebrity gossip blogger Perez Hilton.
As practitioners and communicators, we owe it to ourselves and our clients to dig deeper, and learn the underpinnings of the online social web. Real influence is more than popularity, and this paper goes a great distance to highlighting the important components of authenticity, real strong community engagement, and a willingness to actively work with a community to affect change.
The whole paper is online, and embedded below. Over the next few weeks, expect to see several full case studies outlining the principles of the paper published here. Special thanks to PayPal’s Clam Lorenz, Network for Good’s Katya Andresen, DonorsChoose.org’s Anna Doherty, Operation Smile’s Kristi Kastrounis, and TwitChange’s Shaun King, all of whom provided the outstanding content and insights that made this paper possible.