If you visit San Francisco anytime soon, be sure to hang out on Market Street by the Ferry Building. The city has restored old street cars from across the globe and is using them in active service.
We as marketing bloggers talk a lot about strategy, the latest and greatest trends, and our personal way of thinking, all to attract customers. But perhaps the best way to attract clients is to build a reputation for amazing them.
This extends beyond strategic and tactical savoir faire to actual practice.
An attitude of service creates the word of mouth every brand wants, the kind that drives value and attracts prospects that want similar outcomes.
Here are some client service tips for consultancies seeking to develop winning reputations.
The Amazon Kindle Fire launched with great success this holiday season. Sales have outpaced Amazon’s forecasts, and manufacturing has stepped up. But the iPad competitor has quality issues with more than 30% of buyers rating the device negatively to neutral… Read More »Will Amazon Respect Its Kindle Fire Customers?
Image: Water chess board by cozmicberliner The following is draft material for my next book, Welcome to the Fifth Estate (the follow up to Now Is Gone, which is almost out of print). Comments may be used in the final… Read More »The Four Primary Types of Social Media Strategy