Strategy

Automation Is Everything But the Machine

When brands move to adapt automation they would be wise to remember the holy grail, a great customer experience that is seamless. They should treat automation as a means to end, a way to communicate and deliver their very human commitment to their customers.

Taking on Challenges

5710792192_34d9afdedeImage by Frank et Son

When it comes to seeking clients, I try to find challenging projects and start-ups. Building a brand from the bottom-up and executing marketing turnarounds are some of the best ways to build a reputation as a marketer.

Seeking opportunities with “good” companies — while always nice for your client list and resume — don’t necessarily distinguish you. It’s always easier to guide a boat on course than one in turbulent waters.
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5 Tips for Forging a New Brand

8513073813_b06cefeb80I’ve launched a couple of my own companies, and helped more than a half dozen other brands as well as others’ book projects launch. The media landscape changed, but there are common approaches I would execute today if I were to launch a new company and brand.

Here are my top five activities for forging a new brand:

1) Align with stakeholders: Usually a company, brand or service is created with a vision in mind, a way to do things better. But sometimes that entrepreneurial vision is not in line or positioned well with market needs.
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Why I Don’t Blog About Social Tools

John Wall's Sweet J Filtered
I re-edited this John Wall jumper photo with Snapseed, one of my favorite social tools for photo sharing.

People frequently ask my opinion about social networks and applications. While I oblige requests individually, generally I don’t proactively seek to give advice or blog about tools unless the discussion revolves around a macro trend or impacts strategy.

It comes down to positioning, long term viability and personal interest.

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