What If No One Pays Attention Anymore?
User experience matters more than branded approaches to owned and earned social media. And brands are finding out the hard way.
Taco Bell
What Taco Licking Crisis?
Taco Bell was shellacked on social media and PR channels earlier this year when an Instagram photo appeared showing an employee licking a stack of tacos. Yet, there seems to be no brand crisis at all, rather a blip on… Read More »What Taco Licking Crisis?
