Amending Online Wrongs Takes a Long Time
As someone who delivered more than his fair share of snarky, forceful contrarian opinion about people and brands in online conversations, I believe this behavior harms communities.
Having alienated readers, friends and business interests alike with this behavior, I’ve made a concerted effort to change.
But people don’t forget so easily, as a couple of commenters reminded me in response to this week’s Cathryn Sloane post.
My conclusion: It takes a long time to amend “douchebaggery.”