Image by rebekaburgess A colleague has been struggling with some negative talk on the back channel and asked me how I deal with it. When someone slights me, I use that resentment to drive me further, finish hard projects, go the extra mile, and get up when I fail. This is the famous chalkboard moment. Sports teams often use slights […]

The following is a guest post by my former colleague Andrea Weckerle, the founder of CiviliNation, a nonprofit organization dedicated to fighting online hostility and character assassination. Her book Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies, and Other Jerks was released in February. Every single day we see example after example of […]

“The lady doth protest too much, me thinks.” Hamlet, Act III, scene II Image by M Hillier When you engage in questionable acts, sometimes you or your organization have to set the facts straight to protect brand reputation. Many individuals and some brands tend to want to over-defend themselves. Instead of removing the tarnish, strong defenses can do the opposite, […]

Warning: There’s significant profanity in this podcast. Richard Laermer and I hosted our second show today. The El Show (follow us on Twitter) was a wee bit outrageous today, focusing on: Trolls Loren Feldman and his Puppets Michael Arrington and his Libel Suit Amanda Chapel – Hottie bombalody troll Us as Trolls Tr.im/Friendfeed Mass markets without newspapers Scoble’s mass unfollowing […]