Star Wars is one of the most successful movie franchise in history. Disney’s marketing of the seventh movie in the series, The Force Awakens, represents a great case study in action. Jason Mollica and I teamed up to provide an analysis of the Star War hype engine.

Is content marketing a tactic or a strategy? An examination of why the latter is becoming a weakness for many marketers.

Image by vmcampos Let’s talk about sales. Customers don’t care about our online brand conversations. The desire for customers to have personal relationships with brands remains the greatest myth pushed by today’s online marketers. Then there’s the assertion that increased engagement will lead to stronger relationships. Mmmm, not necessarily. Chatty versus cheap toothpaste, who wins the deal? Social engagement can […]

Social media experts will tell you that social is word of mouth marketing (WOMM). Experienced grassroots marketers may be confused, thinking word of mouth occurs person-to-person in a wide variety of ways, with social offering another venue for that. Now grassroots marketers have the proof to push back on social media experts. A recent study from the Temkin Group shows […]